On Tue, Nov 27, 2012 at 10:47:27PM -0500, John Johnston wrote: > Actually no, REMOTE_USER in our institution includes the domain name, so > in this example it > would be jo...@msu.edu. I have double checked this by having the form > spit out the > variables returned by the Shibboleth IdP.
> my $ticket = RT::Client::REST::Ticket->new(
> rt => $rt,
> queue => "General",
> subject => "$your_subject",
> requestor => [$your_netid],
> cf => {
> 'public' => $your_public,
> },
> )->store(text => "$your_comments");
> my $newticket = $ticket->id;
Unfortunately, I'm not sure what's different between your code and the
straight REST interface, but using bin/rt to create a ticket:
id: ticket/new
Queue: General
Requestor: jo...@msu.edu
Subject: subject
Nets me a new user with your email address as the username and the email
address. This is plain RT4. If you're seeing different behavior, I
assume there is a modification, go looking for a local definition of
CanonicalizeUserInfo.
-kevin
pgpxs5mW2GqGi.pgp
Description: PGP signature
-------- We're hiring! http://bestpractical.com/jobs
