On Fri, Nov 30, 2012 at 10:09:06AM +0800, [email protected] wrote: > Thanks for your guide. I just checked our RT system , the URI > /Admin/CustomFields/index.html > lists all predefined custom fields. Is it possible to set some > application-specific custom > fields that are not predefined in /Admin/CustomFields/index.html.
There are no predefined custom fields in RT. Anything you see on that page is by definition an application-specific custom field. You make more by clicking on Create. As Gerald asked, it's still relevant to know why you have a custom field named Email Address. Normally Email Addresses would be stored on a Requestor or Cc or some other User. -kevin
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