Hi, EmailAddress is just for testing the creation of custom field, not for other purpose. As what you mentioned, if I create a new ticket with custom fields, that custom fields should be defined in the /Admin/CustomFields/index.html first. Am I right? Thanks!
Chenxiong Qi On Fri, Nov 30, 2012 at 11:30 AM, Kevin Falcone <[email protected]>wrote: > On Fri, Nov 30, 2012 at 10:09:06AM +0800, [email protected] wrote: > > Thanks for your guide. I just checked our RT system , the URI > /Admin/CustomFields/index.html > > lists all predefined custom fields. Is it possible to set some > application-specific custom > > fields that are not predefined in /Admin/CustomFields/index.html. > > There are no predefined custom fields in RT. > Anything you see on that page is by definition an application-specific > custom field. > > You make more by clicking on Create. > > As Gerald asked, it's still relevant to know why you have a custom > field named Email Address. Normally Email Addresses would be stored > on a Requestor or Cc or some other User. > > -kevin > > -------- > We're hiring! http://bestpractical.com/jobs > > -- A Python developer living in Beijing http://about.me
-------- We're hiring! http://bestpractical.com/jobs
