Good day, I have been trying to figure this one out for the last couple hours. User creates a ticket in queue A. I then have a scrip set up to automatically create a child ticket in a queue B if certain custom field values are set. The child ticket ends up being created by "The RT System Itself," which is mostly fine. Subsequently, depending on certain values, a second child ticket may be created. With the creation of all three, each is sending an autoreply (as it should be, since a ticket created in queue B by itself should). The issue is, I don't want the user to get three auto replies if RT creates child tickets.
I tried added this to the beginning of my "On Create Autoreply To Requestors" scrip (condition was set to user defined): return 0 if ( $self->TransactionObj->CreatorObj->PrincipalObj eq $RT::SystemUser ); Any help is appreciated. The multiple autoreplies are currently blocking me from going live with this configuration change. Thanks, Matt