When ever a ticket is replied to this phrase appears:

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On 2/6/13 6:02 PM, "Helpdesk Support" <[email protected]> wrote:
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I want to change this (perhaps to the users name or email address) but I
cannot for the life of me find what controls that wording. I can't find
"Helpdesk Support" in any of the config files.

Can somebody point me in the right direction?

-Joe



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