Hi Joe. I think that'll be configured on the Queue as a 'Subject Tag'
Nick -- Nick Fennell ApplianSys Support Team Leader ApplianSys Limited University of Warwick Science Park Business Innovation Centre Harry Weston Road Coventry CV3 2TX t: +44 (0) 870 7707 789 s: nick-fennell www.appliansys.com Our sales team sells by referral: Less time looking for customers, more time looking after them Subscribe: http://eepurl.com/ibKtY On 7 Feb 2013, at 01:25, joegrace13 <jgr...@photodex.com> wrote: > When ever a ticket is replied to this phrase appears: > > ----------------------------------- > On 2/6/13 6:02 PM, "Helpdesk Support" <hel...@mycompany.com> wrote: > ----------------------------------- > > I want to change this (perhaps to the users name or email address) but I > cannot for the life of me find what controls that wording. I can't find > "Helpdesk Support" in any of the config files. > > Can somebody point me in the right direction? > > -Joe > > > > -- > View this message in context: > http://requesttracker.8502.n7.nabble.com/Helpdesk-Support-in-all-correspondance-tp52623.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > > > -- > Help improve RT by taking our user survey: > https://www.surveymonkey.com/s/N23JW9T
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