I'm running on RT 4.0.4. I thought I had this problem licked - but recently noticed the ticket system is sending me emails that have extra new-lines in them.
I've reproduced this by: * Creating a ticket via email * Adding a reply to the ticket in RT - the email I receive is formatted correctly and is formatted as plaintext * I then respond to THAT email (Client = Outlook 2007, Format = Plaintext) and the response from the ticket system has added extra line-breaks to the message. Is there a patch for this or has this been fixed in a newer version? I'm not wanting to stop and upgrade RT right now. I'll do some more digging/searching but thought I'd poke my head in here and ask first. Thanks in advance for any help. -Rob
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