Hello RT list,
My question may sound silly, but I really need your advice, because
coding is not my best side.
I have a request from our managers - once they open a queue, there is a
link on the right corner "Spreadsheet", and it's exporting the queue's
information into file. I need to link the fields "finished" and
"resolved" to be identical - I tried to to explain that this is not the
right way to use those two fields, but all of them insist this is the
way we handle those spreadsheets. So, my question is, how this can be
done, or even better, can I just link the two tables in the database.
Will this hurt the current installation of RT ?
I really appreciate your time, and thank you in advance
Yavor
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