On Thu, Mar 07, 2013 at 10:32:59AM +0200, Явор Маринов wrote: > My question may sound silly, but I really need your advice, because > coding is not my best side. > I have a request from our managers - once they open a queue, there > is a link on the right corner "Spreadsheet", and it's exporting the > queue's information into file. I need to link the fields "finished" > and "resolved" to be identical - I tried to to explain that this is > not the right way to use those two fields, but all of them insist > this is the way we handle those spreadsheets. So, my question is, > how this can be done, or even better, can I just link the two tables > in the database. Will this hurt the current installation of RT ?
Finished isn't a core field in RT (resolved it) - it sounds like you might have a custom field? How is that custom field being set? -kevin
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