I believe what you are seeing is "working as designed" as the ticket must already be created in order to manipulate via commandsbymail extension.
-Drew On Wed, Mar 6, 2013 at 1:47 PM, Edsall, William (WJ) <wjeds...@dow.com> wrote: > Hello, > > Commandsbymail is working for us, but it does not work on the initial > ticket submission via email. > > > > Is this a known issue/feature, or did we possibly configure commandsbymail > incorrectly? > > > > Thanks, > > William > > > > > > > -- > RT training in Amsterdam, March 20-21: > http://bestpractical.com/services/training.html > > Help improve RT by taking our user survey: > https://www.surveymonkey.com/s/N23JW9T -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T