On Thu, Mar 07, 2013 at 09:24:29AM -0600, Drew wrote: > I believe what you are seeing is "working as designed" as the ticket > must already be created in order to manipulate via commandsbymail > extension.
What do you base that on? > On Wed, Mar 6, 2013 at 1:47 PM, Edsall, William (WJ) <wjeds...@dow.com> wrote: > > Commandsbymail is working for us, but it does not work on the initial > > ticket submission via email. > > > > Is this a known issue/feature, or did we possibly configure commandsbymail > > incorrectly? The extension has tests for working on creation and indeed works in a trivial local test on Create. You'll need to provide a sample mail that fails and your error logs, preferably turned up to 'debug'. -kevin
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