On Wed, Mar 13, 2013 at 01:43:00PM +0000, Martin Petersson wrote: > We want a specific customer to be able to see all tickets in a queue. They > have their own mail > address [1]supp...@clab.se that they use to mail in their requests. > I created a group called clab-users and gave the group view queue rights, > that didn't work so > i created a user with "let this user access RT" and no on "let this user > be granted > privileges". > I can login with the user and see the ticket i created but not the other > tickets in that > queue.
The SelfService interface (which is what Unprivileged Users see) does an explicit search for tickets where the current user is a Watcher of the ticket (so ticket level Requestor, Cc, AdminCc). That's why they can't see more tickets, even if you give them ShowTicket on the whole Queue. You'd need to overlay MyRequests in SelfService/Elements to change that. I expect a callback to make changing it easier would be a patch that would go into core pretty easily. -kevin
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