On Wed, Mar 13, 2013 at 04:23:37PM +0000, Martin Petersson wrote: >>From Kevin Falcone > On Wed, Mar 13, 2013 at 01:43:00PM +0000, Martin Petersson wrote: > > We want a specific customer to be able to see all tickets in a queue. > They have their own mail address supp...@clab.se that they use to > mail in their requests. I created a group called clab-users and gave > the group view queue rights, that didn't work so i created a user > with "let this user access RT" and no on "let this user be granted > privileges". I can login with the user and see the ticket i created > but not the other tickets in that queue. > >> The SelfService interface (which is what Unprivileged Users see) does >> an explicit search for tickets where the current user is a Watcher of >> the ticket (so ticket level Requestor, Cc, AdminCc). That's why they >> can't see more tickets, even if you give them ShowTicket on the whole >> Queue. >> >> You'd need to overlay MyRequests in SelfService/Elements to change >> that. I expect a callback to make changing it easier would be a patch >> that would go into core pretty easily.
> i dont understand what you mean, is it not possible to do? I was explaining that the SelfService interface, as designed, limits you to only the tickets you are related to. If you want an Unprivileged user to see all tickets in a queue, you either have to write code (as described above) or make them privileged and limit their other rights. -kevin
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