Good afternoon, I know I have emailed in several times about this. I was going to use the __Approvals queue for this but I just couldn't get my mind wrapped around using the template to script ticket creations based on criteria. So I am currently creating a perl module that will create a series of tickets based on some criteria. One of those criteria is the change impact. My logic is:
if (impact_int >= 0) { create approval ticket for group InfoSec create approval ticket for requesting department Manager if (impact_int >= 1 && impact_int < 3) { create approval ticket for group Managers (restrict to NOT requesting department manager) if (impact_int == 2) { create another approval ticket for group Managers --> how to restrict? (like above & so the same manager does not approve 2 tickets) if (impact_int >= 3) { create approval for all users in group Managers --> Do not need Manager group as every manager must sign if (impact_int >= 4) { create ticket for VP of I.T. My question - is there a way to create a group ticket but prevent the same person from approving multiple tickets assigned to the group with the same parent ticket? So I want two different people in the manager queue to approve a change, I would create two child tickets tied to the change ticket, assign them to the Managers group, but I don't want manager Bill to approve both. However, there are 6 possible managers that can approve the change & I only need 2. Is this possible? Thanks! -- Kevin Holleran Master of Science, Computer Information Systems Grand Valley State University Master of Business Administration Western Michigan University SANS GCFA, SANS GCFE, CCNA, ISA, MCSA, MCDST, MCP "Do today what others won't, do tomorrow what others can't" - SEALFit "We are what we repeatedly do. Excellence, then, is not an act, but a habit." - Aristotle