Stubborn I guess but I just keep refusing to give up. Bart offered this solution to me:
Basically, get his callback which adds the CF's to the ticket update page and add it to your callback which will get loaded for the quick create box. The only thing I don't know is the name of the callback, but I think you could look in the code of the file you just created and search for callback and you'll get some names (I hope). Otherwise check the wiki page I just linked, it has some info on finding what callback you need to use. Since it is the Quick Create portlet that I want to affect: * I looked into rt4/local/html/Elements and I found QuickCreate which is the code that seems to populate the portlet with all the options * I found in this file % $m->callback(CallbackName => 'InFormElement'); Therefore I assumed that I had to name my callback file InFormElement so I did. My path is: Rt4/local/html/Callbacks/InterfaceCallbacks/Elements/QuickCreate/InFormElement But not go. I notice the customizing with CallBacks doc talks of path to html-page. There is a share/html/Ticket/Create.html but this not the case with Quick Create. It is not called QuickCreate.html Any suggestions to help me out.
