Hi, I guess your exchange server handles mail now, so mails to helpdesk@ end up in exchange's queues. Right?
In this case you either use fetchmail on RT server to fetch mails from exchange or configure exchange to relay mail to RT server. On Wed, Mar 27, 2013 at 10:49 AM, Odhiambo Washington <odhia...@gmail.com> wrote: > > > On 27 March 2013 01:38, Sergio Mesquita <sergio.mesqui...@gmail.com> wrote: >> >> Dear Sirs! >> >> Can you help me in one question. >> >> I try to configure send email to an account, so this can create >> automaticaly ticket on RT. >> I have exchange, where I have my account and postfix on RT System. >> >> I can create local tickets, works fine. >> >> But by this way don´t work. >> >> I configure on /etc/aliases >> >> helpdesk: "|/opt/rt4/bin/rt-mailgate --queue helpdesk --action correspond >> --url http://192.168.254.190/rt"; >> >> >> Can you give me some help. >> Need help urgently. >> > > Which installation guide were you following and where do you find them > wanting? > What error message are you getting when you say "this way don't work"? > What errors does Postfix show? > What errors does Apache show? > > There is nothing _urgent_ when you provide no clues as to what you're doing. > > > -- > Best regards, > Odhiambo WASHINGTON, > Nairobi,KE > +254733744121/+254722743223 > "I can't hear you -- I'm using the scrambler." -- Best regards, Ruslan.
