Thank you Thomas. It seems to be going in the right direction. Just to let you know, the message disappeared since I Added FcgidMaxRequestLen to apache conf. The problem seems to be in the db side,
[Fri Mar 29 20:30:23 2013] [warning]: DBD::mysql::rtuser execute failed: MySQL server has gone away at /usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm line 587. (/usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm:587) [Fri Mar 29 20:30:23 2013] [warning]: RT::Handle=HASH(0x6e23eb8) couldn't execute the query 'INSERT INTO Attachments (Subject, ContentType, Filename, Headers, MessageId, Creator, Parent, Created, ContentEncoding, Content, TransactionId) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)' at /usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm line 600. DBIx::SearchBuilder::Handle::SimpleQuery('RT::Handle=HASH(0x6e23eb8)', 'INSERT INTO Attachments (Subject, ContentType, Filename, Head...', '', 'application/octet-stream', 'some-1mb-file.pdf', 'Content-Type: application/octet-stream; name="some-...', '', 127, 1645, ...) called at /usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm line 350 On Fri, Mar 29, 2013 at 4:24 PM, Thomas Sibley <t...@bestpractical.com>wrote: > On 03/29/2013 01:18 PM, Hugo Escobar wrote: > > Hi, > > > > I've been using the REST api for some time to communicate RT with a > custom > > made web app. > > > > I'm having problems sending files when their size approach 1MB. > > > > The following lines show up in apache's error logs when i attempt to > > upload big files: > > > > [Fri Mar 29 16:07:08 2013] [warn] [client 192.168.1.106] mod_fcgid: > > error reading data, FastCGI server closed connection > > [Fri Mar 29 16:07:08 2013] [error] [client 192.168.1.106] Premature end > > of script headers: rt-server.fcgi > > > > For smaller sizes it works perfectly, even with multiple files. > > Read the warning about mod_fcgid here: > http://bestpractical.com/rt/docs/latest/web_deployment.html#mod_fcgid > > 1MB isn't the large or small default, but perhaps something else set > FcgidMaxRequestLen recently and you need to increase it. > -- Hugo Escobar [image: AFS_logo.png] Follow us on Facebook and Linked-In [image: facebook-24x24.png]<http://www.facebook.com/pages/Miami-FL/ASSOCIATION-FINANCIAL/64952991864> [image: linkedin-24x24.png] <http://www.linkedin.com/companies/1006276>
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