On Tue, May 07, 2013 at 07:44:15AM +0000, Johan Sjöberg wrote: > Hi. > > We have a number of queues for different departments. I have created groups > for the staff and set these groups as Admin CC on their respective queues. > The problem I have is that the "NN newest unowned tickets" isn't working > correctly. It seems to count tickets in queues that the user does not have > rights on. So if I sort it by queue name, and ascending, I do not see any > unowned tickets if there are more than NN unowned tickets in queues that I do > not have permissions on, if they are earlier in the alphabet than my queues. > This is quite annoying since I have to choose a non-optimal sorting order, > and risk missing new, unowned tickets. > We are using RT 3.8.16. > > Regards, > Johan > > Hi Johan,
Have you set $UseSQLForACLChecks? I think that should fix your problem. Regards, Ken
