> -----Original Message----- > From: k...@rice.edu [mailto:k...@rice.edu] > Sent: den 7 maj 2013 14:53 > To: Johan Sjöberg > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Problems with "Newest unowned" and queue > permissions > > On Tue, May 07, 2013 at 07:44:15AM +0000, Johan Sjöberg wrote: > > Hi. > > > > We have a number of queues for different departments. I have created > groups for the staff and set these groups as Admin CC on their respective > queues. The problem I have is that the "NN newest unowned tickets" isn't > working correctly. It seems to count tickets in queues that the user does not > have rights on. So if I sort it by queue name, and ascending, I do not see any > unowned tickets if there are more than NN unowned tickets in queues that I > do not have permissions on, if they are earlier in the alphabet than my > queues. This is quite annoying since I have to choose a non-optimal sorting > order, and risk missing new, unowned tickets. > > We are using RT 3.8.16. > > > > Regards, > > Johan > > > > > Hi Johan, > > Have you set $UseSQLForACLChecks? I think that should fix your problem. > > Regards, > Ken
Hi Ken. Thanks a lot. That solved my problem. Regards, Johan
