After upgrade from 4.0.11 to 4.0.12 I get these errors in the rt.log when access RT at a Glance from the Modify users page and from the Tools > Configuration > Global > RT at a Glance menus.
This is only occurring under root as all users do not have access to the tools or user menus Error on screen when trying to access RT at a Glance from the webui "An internal RT error has occurred. Your administrator can find more details in RT's log files." I have the mod_perl set, not a change for us since we were using it before the upgrade. below is errors from rt4/var/log. System_Configuration.html <http://requesttracker.8502.n7.nabble.com/file/n53829/System_Configuration.html> [Mon May 13 17:41:52 2013] [error]: Can't call method "Content" on an undefined value at /opt/rt4/share/html/Admin/Users/MyRT.html line 96. Stack: [/opt/rt4/share/html/Admin/Users/MyRT.html:96] [/opt/rt4/share/html/Admin/autohandler:49] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:634] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:335] [/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208) and this error Stack: [/opt/rt4/share/html/Admin/Global/MyRT.html:69] [/opt/rt4/share/html/Admin/autohandler:49] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:634] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:335] [/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208) [Mon May 13 17:59:59 2013] [error]: Can't call method "Content" on an undefined value at /opt/rt4/share/html/Admin/Global/MyRT.html line 69, <DATA> line 1662. mysql> select -> id, Name, Description, ObjectType, ObjectId from Attributes -> where ObjectType='RT::System'; +----+-----------------------------+-------------------------------------+------------+----------+ | id | Name | Description | ObjectType | ObjectId | +----+-----------------------------+-------------------------------------+------------+----------+ | 1 | QueueCacheNeedsUpdate | 0 | RT::System | 1 | | 2 | Search - My Tickets | [_1] highest priority tickets I own | RT::System | 1 | | 3 | Search - Unowned Tickets | [_1] newest unowned tickets | RT::System | 1 | | 4 | Search - Bookmarked Tickets | Bookmarked Tickets | RT::System | 1 | | 5 | HomepageSettings | HomepageSettings | RT::System | 1 | | 9 | SavedSearch | [_1] My Tickets | RT::System | 1 | | 12 | SavedSearch | My Request | RT::System | 1 | | 14 | UserLogo | User-provided logo | RT::System | 1 | +----+-----------------------------+-------------------------------------+------------+----------+ 8 rows in set (0.00 sec) mysql> select id, Name, Created, LastUpdated from Users where Name in -> ('RT_System', 'Nobody', 'root'); +----+-----------+---------------------+---------------------+ | id | Name | Created | LastUpdated | +----+-----------+---------------------+---------------------+ | 1 | RT_System | 2013-01-10 21:07:52 | 2013-01-10 21:07:52 | | 6 | Nobody | 2013-01-10 21:07:52 | 2013-01-10 21:07:52 | | 12 | root | 2013-01-10 21:07:52 | 2013-01-14 13:37:29 | +----+-----------+---------------------+---------------------+ 3 rows in set (0.00 sec) mysql> select id, Domain, Type, Created, LastUpdated from Groups where Type in -> ('Everyone', 'Privileged', 'Unprivileged'); +----+----------------+--------------+---------------------+---------------------+ | id | Domain | Type | Created | LastUpdated | +----+----------------+--------------+---------------------+---------------------+ | 3 | SystemInternal | Everyone | 2013-01-10 21:07:52 | 2013-01-10 21:07:52 | | 4 | SystemInternal | Privileged | 2013-01-10 21:07:52 | 2013-01-10 21:07:52 | | 5 | SystemInternal | Unprivileged | 2013-01-10 21:07:52 | 2013-01-10 21:07:52 | +----+----------------+--------------+---------------------+---------------------+ 3 rows in set (0.00 sec) -- View this message in context: http://requesttracker.8502.n7.nabble.com/RT-at-a-Glance-error-after-upgrade-from-4-011-to-4-0-12-tp53829.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training