I have carried out another test of a new debian virtual machine. Here are my installation steps: apt-get install mysql-server apt-get install mysql-client apt-get install rt4-apache2 apt-get install rt4-db-mysql apt-get install request-tracker4 vi /etc/apache2/sites-enabled/000-default service apache2 restart apt-get install rt4-extension-assettracker vi /etc/request-tracker4/RT_SiteConfig.pm service apache2 restart
This works perfectly. An RT4 install with AssetTracker in 10 minutes. Amazing! I am convinced that there must have been a change made to the apt package. Thanks to whoever fixed the problem. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Bill Cole Sent: Sunday, 26 May 2013 3:38 AM To: [email protected] Subject: Re: [rt-users] Installing RT4 with AssetTracker on Debian Wheezy On 24 May 2013, at 18:06, Gary McRae wrote: > I have not explained we'll. > The installation was fully from the apt repository. The files in /tmp > are from my attempts to overcome the problem. Nothing has been > installed from /tmp. > apt-get install rt4-extension-assettracker installs without any errors > being thrown up. Just the correct files do not appear. It is not > working correctly but it looks as if it is. > I have tried on a clean debian 7 install with the same result. It seems clear that the install did not actually work, since it clearly did not put the AssetTracker module anywhere. Also odd is that the perl load error does not seem to be looking for the module where the Debian package seems to be intending to install it, under /usr/share/request-tracker4/plugins/RTx-AssetTracker/. Is there anything there? This seems to be an installation problem. Does 'dpkg -s rt4-extension-assettracker' claim that the package is actually installed? -- RT Training in Seattle, June 19-20: http://bestpractical.com/training -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
