On Sun, Jun 16, 2013 at 02:03:02PM -0700, michael.obr...@globoforce.com wrote: > thanks for the reply. how do i go about getting the debug logs ? I am using > linux redhat ?
Please keep replies on the mailing list (by obeying the Reply-To I set). http://bestpractical.com/rt/docs/latest/RT_Config.html#Logging Generally setting $LogToScreen and reading your Apache logs is the correct things to do. -kevin > On Sun, Jun 16, 2013 at 04:12:26AM -0700, globo wrote: > > I forward my RT requests to an external company and then reply to the > > request with a ticket number. > > So I setup a script to forward the ticket number onto requester but they > > don't get the emails. > > I replied to this question the first time you asked it and haven't > seen a reply yet. > > http://lists.bestpractical.com/pipermail/rt-users/2013-June/080637.html > > This time you included your Scrip, but you still need to include your > debug logs. > > > My Script > > > > Condition : On Correspond > > Action: : Notify Requestors & CC > > Template : Global Template : Correspondence > > Stage : TransactionCreate > > > > Anybody know what needs to be done to get this working ? > > > > If I change the Condition to "On Transaction" the requester gets the > > emails. > > I don't want to use "On Transaction" because the requester gets too many > > emails >
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