If you use procmail -> rt-mailgate, you could use procmail to modify the email to pass the field in the body where "CommandByMail" could pick it up (or the ExtractCustomField extension).
Thanks, Jok -- | Joachim Thuau | IT Systems Engineer - Linux / SpaceX | From: "pavel.si...@linuxbox.cz<mailto:pavel.si...@linuxbox.cz>" <pavel.si...@linuxbox.cz<mailto:pavel.si...@linuxbox.cz>> Date: Tuesday, June 18, 2013 7:39 AM To: "rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com>" <rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com>> Subject: Re: [rt-users] Is it possible to set CustomField in mailgate plugin? Hello, full scenario is like this: new email arrive, new ticket is about to be created. I want to check check "TO", or "CC" email header addresses against some special list of mail addresses. If match is found, i need to store the address in CF. I'd like to do the CF value assignment in mail plugin, because in mail plugin i have complete mail object available. So i know in which header the email address appeared. However, it seems i can't store the value in CF (within the mail plugin). I gues it's because we're delaing with NEW ticket, so the ticket itself does not really exists yet, therefore it is impossible to assign a CF value to it. I tried to do the stuff in Scrip, but in there i do not know in which header the address appeared. There is some method "$self->TicketObj->TransactionAddresses()" which return all addresses present in transaction, however there is not an info about in which email header the address was present. Maybe if there was any method to get the whole email message object within scrip - but i do not know abou such. I see i should specify my question more precisely: Is it possible to assign value to CF, in mail plugin, when the email message is about to create completely new ticket ? Thanks in advance Pavel Šidlo ------------------------------------- LinuxBox.cz, s.r.o. 28. října 168, 709 00 Ostrava tel.: +420 591 166 234 mob.: +420 737 238 334 web: www.linuxbox.cz mobil servis: +420 737 238 656 email servis: ser...@linuxbox.cz<mailto:ser...@linuxbox.cz> ------------------------------------- [Inactive hide details for Kevin Falcone ---14.06.2013 17:28:29---On Fri, Jun 14, 2013 at 01:23:45PM +0200, pavel.sidlo@linuxbox]Kevin Falcone ---14.06.2013 17:28:29---On Fri, Jun 14, 2013 at 01:23:45PM +0200, pavel.si...@linuxbox.cz<mailto:pavel.si...@linuxbox.cz> wrote: > I'v got a mailgate plu Od: Kevin Falcone <falc...@bestpractical.com<mailto:falc...@bestpractical.com>> Komu: rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com>, Datum: 14.06.2013 17:28 Předmět: Re: [rt-users] Is it possible to set CustomField in mailgate plugin? ________________________________ On Fri, Jun 14, 2013 at 01:23:45PM +0200, pavel.si...@linuxbox.cz<mailto:pavel.si...@linuxbox.cz> wrote: > I'v got a mailgate plugin in which i am trying to set value to Ticket > CustomField. > I'm using this method: > my ($st,$msg) = $args{Ticket}->AddCustomFieldValue( Field => $CFObj->id, > Value => $id, > RecordTransaction => 1 ); > > However this always fail with error message: > Failed to save CF value: 100 as value for CF. Error: Custom field 1 does > not apply to this > object > > This look like the CF value cannot be assigne just because the ticket > itself does not really > exist yet. Is it the problem? What's the Action? Is this during creation or a correspond/comment? Normally folks do CF manipulation from Scrips rather than Mail Plugins. -kevin [attachment "att0q8g1.dat" deleted by Pavel Šidlo/linuxbox/cz] -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
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-- RT Training in Seattle, June 19-20: http://bestpractical.com/training
