[rt-users] New action and ticket status

[Asanka Gunasekera]

Hi, I am using RT 4 and I my magement wants me to add new status and a action 
to say "Waitng on Customer to respond" I am trying this using LifeCycles but I 
am getting no ware.

Am I doing the right thing (to use LifeCycles)?

I am not sure if the above information is enough?

Thanks and Regards