Can any one have any idea below is the block that I am using "waiting" new status that I want to show
new_life => { initial => [ 'new' ], active => [ 'open', 'waiting', 'stalled', ], inactive => [ 'resolved', 'rejected', 'deleted' ], defaults => { on_create => 'new', on_merge => 'resolved', approved => 'open', denied => 'rejected', }, transitions => { '' => [qw(new open resolved)], # from => [ to list ], new => [qw(open stalled resolved rejected deleted)], open => [qw(new stalled resolved rejected deleted)], waiting => [qw(new stalled resolved rejected deleted)], stalled => [qw(new open rejected resolved deleted)], resolved => [qw(new open stalled rejected deleted)], rejected => [qw(new open stalled resolved deleted)], deleted => [qw(new open stalled rejected resolved)], }, rights => { '* -> deleted' => 'DeleteTicket', '* -> rejected' => 'ModifyTicket', '* -> *' => 'ModifyTicket', }, actions => [ 'new -> open' => { label => '1Open It', update => 'Respond' }, 'new -> wiating' => { label => '1Waiting', update => 'Respond' }, 'new -> resolved' => { label => '1Resolve', update => 'Comment' }, 'new -> rejected' => { label => '1Reject', update => 'Respond' }, 'new -> deleted' => { label => '1Delete' }, 'open -> waiting' => { label => '2Waiting', update => 'Respond' }, 'open -> stalled' => { label => '2Stall', update => 'Comment' }, 'open -> resolved' => { label => '2Resolve', update => 'Comment' }, actions => [ 'new -> open' => { label => '1Open It', update => 'Respond' }, 'new -> wiating' => { label => '1Waiting', update => 'Respond' }, 'new -> resolved' => { label => '1Resolve', update => 'Comment' }, 'new -> rejected' => { label => '1Reject', update => 'Respond' }, 'new -> deleted' => { label => '1Delete' }, 'open -> waiting' => { label => '2Waiting', update => 'Respond' }, 'open -> stalled' => { label => '2Stall', update => 'Comment' }, 'open -> resolved' => { label => '2Resolve', update => 'Comment' }, 'open -> rejected' => { label => '2Reject', update => 'Respond' }, 'waiting -> stalled' => { label => 'WStall', update => 'Comment' }, 'waiting -> resolved' => { label => 'WResolve', update => 'Comment' }, 'waiting -> rejected' => { label => 'WReject', update => 'Respond' }, 'stalled -> open' => { label => '3Open It' }, 'resolved -> open' => { label => '3Re-open', update => 'Comment' }, 'rejected -> open' => { label => '3Re-open', update => 'Comment' }, 'deleted -> open' => { label => '3Undelete' }, ], }, ); Thanks and Regards ________________________________ From: Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk> To: "rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com> Sent: Friday, 26 July 2013, 17:04 Subject: Re: New action and ticket status Hi just some more information I am using "RT 4.0.15 Documentation Customizing/Lifecycles" as a guid but I am using RT 4.0.1 Regards ________________________________ From: Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk> To: "rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com> Sent: Friday, 26 July 2013, 15:33 Subject: New action and ticket status Hi, I am using RT 4 and I my magement wants me to add new status and a action to say "Waitng on Customer to respond" I am trying this using LifeCycles but I am getting no ware. Am I doing the right thing (to use LifeCycles)? I am not sure if the above information is enough? Thanks and Regards