Hello, So, I've done a manual import of some user's public keys, and am then sending GPG encrypted RT mail to these users. One of these users happens to have 2 public keys in the keyring, which I don't think should be a problem. This seems to work fine in some cases, for instance if I comment on a ticket, and add him as a One-time Cc or One-time Bcc the encrypted email goes through. I am not entirely sure how RT is selecting the key to use, since a "preferred" key hasn't been established, but nevertheless it works fine.
It's different for tickets where he is an AdminCc watcher of the queue. When I comment on one of those tickets, RT will want send to him an email by default. In this case, it returns an error that reads: "You are going to encrypt outgoing email messages, but there is a problem with a recipient's public key. You have to fix the problem with the key, disable sending a message to that recipient, or disable encryption. User XXXXXXXX has a problem. There are several keys suitable for encryption. Select a key you want to use for encryption:" It shows me a select box that lists his 2 keys. However, no matter which one I select, it always returns me right back to this same error message. This is the same user that works just fine as a One-time email recipient in other queues. If I delete one of his keys from the keyring, the email then works fine. Users that have a single public key aren't showing any errors, even when they are queue AdminCc. Any ideas what might be going on here? -Chris