Stephen, Did your notify scrip include "others". Adding cc's requires that if they are not listed in the ticket or queue as "cc".
Kenn Sent from my Windows Phone ------------------------------ From: Cena, Stephen (ext. 300) <s...@qvii.com> Sent: 10/23/2013 9:49 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] CC emails not always being sent We're having a small issue with our RT 4.0.18. Email seems to be flowing fine to Requestors and the Owners. However on two occasions, a manager wanted to include two other managers (neither of which have an account on this RT server). So he added their email addresses as CC's. Neither manager got the email. He did say when he made a Comment and not a Reply, that the managers could see it. Did I miss a permission setting somewhere, or what could be causing this. I will be upgraded to 4.2.0 (hopefully) by next month. I've done an upgrade with a test system & saw some errors/warnings I didn't like. Thanks! Stephen Cena QVII MIS/IT Dept 850 Hudson Ave. Rochester, NY. 14620 585-544-0450 x300 s...@qvii.com "Thank you for helping us help you help us all." --For email related issues, please contact postmas...@qvii.com
