Hi, Starting situation:
central RT4 ticketing system with a number of customers with own (other) trouble ticket systems. Many of those misbehave by sending too many mails where they molest the subject in order to insert their own ticket id.
What I want to do is based on their ticket id link those emails to the initially created ticket within RT.
What is the best way to do that given that the incoming mail does not necessarily have an RT ticket number in the subject?
Thanks! -- Piet -- Dit bericht is gescanned op virussen en andere gevaarlijke inhoud door MailScanner en lijkt schoon te zijn.
