Piet, On 14/11/13 10:10, Piet Honkoop wrote:
> central RT4 ticketing system with a number of customers with own (other) > trouble ticket systems. > Many of those misbehave by sending too many mails where they molest the > subject in order to insert their own ticket id. > > What I want to do is based on their ticket id link those emails to the > initially created ticket within RT. > > What is the best way to do that given that the incoming mail does not > necessarily have an RT ticket number in the subject? We have a similar problem. In our case the ticket number is usually in the body of the e-mail, so perhaps picking that up is the way to go. I've no idea how to implement that though! Regards, Tony. -- Tony Arnold, Tel: +44 (0) 161 275 6093 Head of IT Security, Fax: +44 (0) 705 344 3082 University of Manchester, Mob: +44 (0) 773 330 0039 Manchester M13 9PL. Email: tony.arn...@manchester.ac.uk