On Tue, Jan 07, 2014 at 03:22:04PM +0000, Oriol Soriano wrote: > In our work team, we have regular members and team managers. I would like > to enable team > managers to `untake' other members tickets (eg: to tweak workload). I > would preffer only team > managers having this right. > > But, at this point, Im not being able to spot a right to enable this work > scenario. > > Is there any possible way to allow certain users to untake tickets owned > by other users?
The right you're looking for is called: ReassignTicket - Modify ticket owner on owned tickets Available in 4.2 -kevin
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