On 01/23/2014 11:54 AM, Landon Stewart wrote:
On 23 January 2014 11:18, Tim Wiley <t...@marchex.com <mailto:t...@marchex.com>> wrote:rt-4.0.13 We have a Queue A & Queue B. Ticket A is in Queue A, and Ticket B is in Queue B. User A has ModifyTicket on Queue A, but not on Queue B. User A would like to make Ticket A refer to Ticket B, but is getting a permission denied error. I can only find documentation requiring ModifyTicket on both queues to merge tickets, but not for other relationships. Is there a way to get this to work without granting User A ModifyTicket on Queue B? I don’t think so because when you setup a link of any type on Ticket A RT will create a reciprocal link on Ticket B pointing to A as referred to by (in this case).
I thought that might be the case (and what I was observing). Found a work around, use the entire URL of the ticket, rather than the ticket number. It's not as elegant, but it'll work in this case. Thanks for the reply.
