Am 23.01.2014 20:18, schrieb Tim Wiley: > rt-4.0.13 > > We have a Queue A & Queue B. > > Ticket A is in Queue A, and Ticket B is in Queue B. > > User A has ModifyTicket on Queue A, but not on Queue B. User A would like to > make Ticket A refer to Ticket B, but is getting a permission denied error. I > can only find documentation requiring ModifyTicket on both queues to merge > tickets, but not for other relationships. Is there a way to get this to work > without granting User A ModifyTicket on Queue B? >
It's really simple. Put Set($StrictLinkACL, 0); in you RT_SiteConfig.pm. The documentation is here: http://www.bestpractical.com/docs/rt/4.2/RT_Config.html#StrictLinkACL Chris
