On Tue, Feb 04, 2014 at 11:57:18AM -0600, Max McGrath wrote: > Running RT 4.0.19 on Ubuntu 12.04.4 LTS. > > During ticket creation from the Web UI, when someone places an e-mail > address in the CC: > field, it doesn't appear to send e-mails to those people. Below is what I > could find in > rt.log. I'm not suer if there is a better log to look at.
4.0 and previous didn't ship On Create Notify Ccs. New installs of 4.2 get these scrips by default, upgrades do not, you can read about our recommended set of scrips here: http://bestpractical.com/docs/rt/latest/UPGRADING-4.2.html search for New installs will notify Ccs and you'll find the relevant list item. -kevin
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