Thanks Kevin! That was very helpful!
Max -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, Feb 4, 2014 at 12:44 PM, Kevin Falcone <falc...@bestpractical.com>wrote: > On Tue, Feb 04, 2014 at 11:57:18AM -0600, Max McGrath wrote: > > Running RT 4.0.19 on Ubuntu 12.04.4 LTS. > > > > During ticket creation from the Web UI, when someone places an e-mail > address in the CC: > > field, it doesn't appear to send e-mails to those people. Below is > what I could find in > > rt.log. I'm not suer if there is a better log to look at. > > 4.0 and previous didn't ship On Create Notify Ccs. > New installs of 4.2 get these scrips by default, upgrades do not, you > can read about our recommended set of scrips here: > http://bestpractical.com/docs/rt/latest/UPGRADING-4.2.html > search for > New installs will notify Ccs > and you'll find the relevant list item. > > -kevin >