On Tue, Feb 25, 2014 at 11:18:21AM -0800, Justin Killen wrote: > I have a custom lifecycle set up for code related issues (coding, > pending_deployment, > user_testing, etc). I've got a reminder set (`check and close') on one of > these tickets to > check back with the user and confirm a fix is functional before closing > out the ticket, but > when I attempt to `check box to complete' the reminder, I get this error: > > Reminder 'check and close': You can't change status from 'open' to > 'resolved'. > > Are the status' in the lifecycle tied to the reminders as well? What do I > need to change in > the lifecycle to allow this to work?
http://bestpractical.com/docs/rt/latest/RT_Config.html#reminder_on_open and reminder_on_resolve -kevin
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