-----Original Message----- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Tuesday, February 25, 2014 1:01 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] closing out reminders on a ticket using a custom lifecycle
On Tue, Feb 25, 2014 at 11:18:21AM -0800, Justin Killen wrote: > I have a custom lifecycle set up for code related issues (coding, > pending_deployment, > user_testing, etc). I've got a reminder set (`check and close') on one of > these tickets to > check back with the user and confirm a fix is functional before closing > out the ticket, but > when I attempt to `check box to complete' the reminder, I get this error: > > Reminder 'check and close': You can't change status from 'open' to > 'resolved'. > > Are the status' in the lifecycle tied to the reminders as well? What do I > need to change in > the lifecycle to allow this to work? http://bestpractical.com/docs/rt/latest/RT_Config.html#reminder_on_open and reminder_on_resolve -kevin Is there a way to not have it change status at all? -Justin -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training