On Tue, Mar 04, 2014 at 08:35:39AM -0800, James wrote: > I've inherited managing our organizations RT (4.0.10) system from an out > going employee. Now every time the previous guy would do anything > administrative (upgrading ect...) he'd pretty much dump every prior email > notification RT ever sent in our inboxes and I am hoping to avoid doing that > so:
That's an amazing feat. Nothing in a normal RT upgrade or configuration change would do that. > 1.) Is there any documentation I can look through as my Googlefu didn't come > up with anything and Start at http://docs.bestpractical.com > 2.) Would something as simple restarted the httpd service cause this to > happen. No. Mail in RT is handed off to your MTA immediately. Re-sending that email means someone is rerunning all the transactions or has a bad mail queue that they're flushing or something similarly awful. -kevin
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