I have been searching the Wiki for a script that would resolve a ticket when it is created. I use RT to track reports, installs and other automated happenings on my servers. These generate a reply to me as I am the AdminCc on those queues. I don't mind the replies. What i want is to have that ticket automatically resolved and no resolved reply email sent. On my 3.6 RT instance I had a script like that (That system is down and I can't locate the script).
Can anyone point me such a script. I guess I haven't used the correct search terms to find it. TIA -- John J. Boris, Sr. Online Services www.onlinesvc.com
-- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training
