j. Thanks. I will use that suggestion on reply. I am technically the only user of my RT instance and the only replies really go to my users who send in tickets via a form.
But I will try this out. I am a sub novice when it comes to perl code. On Wed, Mar 12, 2014 at 12:24 PM, j.hubbard <jason.hubb...@circles.com>wrote: > Try the below scrip applied directly to whatever queues you want Tickets > immediately resolved on. As for notifications that depends on how you have > those scrips setup. If the reply scrip is global you should change that to > apply only to queues you want replies sent out for. > > > Condition: On Create > Action: User Defined > Template: Blank > > > Custom action preparation code: > > #--Begin Custom action preparation code-- > > > my $ticket = $self->TicketObj; > $ticket->SetStatus("Resolved"); > > > #--End Custom action preparation code-- > > > > > > -- > View this message in context: > http://requesttracker.8502.n7.nabble.com/Looking-for-script-to-autoclose-ticket-tp56925p56926.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > -- > RT Training London, March 19-20 and Dallas May 20-21 > http://bestpractical.com/training > -- John J. Boris, Sr. Online Services www.onlinesvc.com
-- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training