Hi all, We 8 queues, all of which make use of the default global scrips.
We have a need to set up 1 more queue where we don't want some of the global scrips to run (we want to override some or do away with some entirely). Before I just start flailing at this, I figured I'd ask. I suspect someone has to have wanted this in RT's many years. Is there anything smart in RT to allow this? Do queue-owned scrips take precedence in some way? What's the mechanism? Or am I going to have to (yikes)... make a copy of the current set of global scrips for each of the existing 8 queues, and then 1 more customized copy for the 1 queue? -- RT Training - Dallas May 20-21 http://bestpractical.com/training