On Tue, Apr 08, 2014 at 11:48:03AM -0400, Jeff Blaine wrote: > Hi all, > > We 8 queues, all of which make use of the default global scrips. > > We have a need to set up 1 more queue where we don't want some of > the global scrips to run (we want to override some or do away with > some entirely). > > Before I just start flailing at this, I figured I'd ask. I suspect > someone has to have wanted this in RT's many years. > > Is there anything smart in RT to allow this? > > Do queue-owned scrips take precedence in some way? What's the > mechanism? > > Or am I going to have to (yikes)... make a copy of the current set > of global scrips for each of the existing 8 queues, and then 1 more > customized copy for the 1 queue?
4.2 should allow this. You can also modify the Default Scrips and add a User Defined Condition that returns 0 if the Queue is on that you want to exempt. Cheers, Ken -- RT Training - Dallas May 20-21 http://bestpractical.com/training