Hi all, I have just made 29 templates and made a custom field containing all the names of the templates. The user chooses the template, replies to a ticket and includes all the variables in the transaction content.
However, they do not want it to work in this way. They want it to have this behaviour: When the user selects the custom field value for the template, it will insert the contents of that template into the body of the reply so they can edit anything that needs to be changed/included before sending. Is there a way to do this? -- View this message in context: http://requesttracker.8502.n7.nabble.com/Adding-Template-content-to-the-reply-box-tp57957.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Boston, September 9-10 http://bestpractical.com/training
