Sounds like you're after articles: https://www.bestpractical.com/docs/rt/latest/customizing/articles_introduction.html http://requesttracker.wikia.com/wiki/Articles
On 17 July 2014 22:04, AJ <aaron.mccar...@southwestern.ie> wrote: > Hi all, > > I have just made 29 templates and made a custom field containing all the > names of the templates. The user chooses the template, replies to a ticket > and includes all the variables in the transaction content. > > However, they do not want it to work in this way. > > They want it to have this behaviour: > > When the user selects the custom field value for the template, it will > insert the contents of that template into the body of the reply so they can > edit anything that needs to be changed/included before sending. > > Is there a way to do this? > > > > -- > View this message in context: > http://requesttracker.8502.n7.nabble.com/Adding-Template-content-to-the-reply-box-tp57957.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > -- > RT Training - Boston, September 9-10 > http://bestpractical.com/training >
-- RT Training - Boston, September 9-10 http://bestpractical.com/training
