Alex Thank you very much for the code snippet. It worked like a charm!!
Joe Joe Kirby , Assistant Vice President, Business Systems Division of Information Technology (DoIT) Support Response - http://www.umbc.edu/doit Administration 627 Office - 410-455-3020 Email - ki...@umbc.edu > > > > Message: 9 > Date: Thu, 17 Jul 2014 00:57:44 +1000 > From: Alex Peters <a...@peters.net> > To: "rt-users@lists.bestpractical.com" > <rt-users@lists.bestpractical.com> > Subject: Re: [rt-users] Help with setting RT Due Date > Message-ID: > <CAFdkmpscs5-5r=v+3utiowaz10wtdupb6rnwyjdhvt8uemm...@mail.gmail.com> > Content-Type: text/plain; charset="utf-8" > > You can use something like: > > $self->TicketObj->FirstCustomFieldValue('Need-By-Date') > > to retrieve the value of the custom field. Because the custom field is > free-form text and the date could be entered in any format, it is probably > wisest to run the field through an RT::Date object (to manage the free-form > parsing via Time::ParseDate) and then apply that to the ticket: > > my $date = RT::Date->new($self->TransactionObj->CreatorObj); > $date->Set( > Value => $self->TicketObj->FirstCustomFieldValue('Need-By-Date'), > Format => 'unknown', > ); > $self->TicketObj->SetDue($date->ISO); > > This code is untested and doesn't take into account an unparseable date. I > would guess that if the user enters an unparseable date, the Due date will > simply remain unset. > > You mention "errors of various kinds" in your earlier post. It could be > useful to see both those errors and the code triggering those errors. > > > On 17 July 2014 00:45, Alex Peters <a...@peters.net> wrote: > >> ---------- Forwarded message ---------- >> From: Joe Kirby <ki...@umbc.edu> >> Date: 16 July 2014 21:24 >> Subject: Re: [rt-users] Help with setting RT Due Date >> To: Alex Peters <a...@peters.net> >> >> >> Thank you. I had forgotten that but in the end I still have the issue of >> trying to update the due date from a CF because I have a web form that >> captures this data and I need to populate the due date field >> >> Thank you for responding >> >> Joe >> >> Joe Kirby , Assistant Vice President, Business Systems >> Division of Information Technology (DoIT) >> Support Response - http://www.umbc.edu/doit >> Administration 627 >> Office - 410-455-3020 >> Email - ki...@umbc.edu >> >> On Jul 15, 2014, at 10:16 PM, Alex Peters <a...@peters.net> wrote: >> >> Entry of due date is possible at ticket creation by clicking the Details >> "tab" at the top right of the form. >> On 16/07/2014 6:50 am, "Joe Kirby" <ki...@umbc.edu> wrote: >> >>> I have a need to prompt the user for the desired need by date at ticket >>> creation. I did not see how to use the RT due date so I created a field >>> called Need-By-Date and set it up as Mandatory and Select Date. >>> >>> I need to set the RT Due Date to this value and I keep getting errors of >>> various kinds. >>> >>> I did look through the wiki and found AddDays, etc. functions but really >>> did not see anything that would achieve this. >>> >>> Can you help? >>> >>> Thanks >>> >>> Joe >>> >>> Joe Kirby , Assistant Vice President, Business Systems >>> Division of Information Technology (DoIT) >>> Support Response - http://www.umbc.edu/doit >>> Administration 627 >>> Office - 410-455-3020 >>> Email - ki...@umbc.edu >>> >>> >>> -- >>> RT Training - Boston, September 9-10 >>> http://bestpractical.com/training >>> >> >> >> > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > <http://lists.bestpractical.com/pipermail/rt-users/attachments/20140717/b04f8313/attachment-0001.html> > > > > Subject: Digest Footer > > -- > -- > RT Training London, March 19-20 and Dallas May 20-21 > http://bestpractical.com/training > -------- > rt-users mailing list > rt-users@lists.bestpractical.com > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > ------------------------------ > > End of rt-users Digest, Vol 124, Issue 17 > *****************************************
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