On Mon, Sep 15, 2014 at 11:30:12PM +0200, Danny Krøger wrote: > Today I upgraded our RT installation from 4.2.0 to 4.2.7. Most things are > working as expected, however for some reason the rich text editor is not > available anymore. > New tickets and reply's default to text only.
Please be more specific about the failure mode. Do you see a grey box and can't type or do you get a normal box. What browsers? > - Cleared the Mason cache and restarted Apache (I assume this is also done as > part of the upgrade, so was more of a try something attempt). This is generally the common failure mode. If you've eliminated RT and browser cache, go looking for local modifications and plugins that you've made or installed. -kevin
pgpR_GhjiATjP.pgp
Description: PGP signature
-- RT Training - Boston, September 9-10 http://bestpractical.com/training
