Hi Kevin. Thanks for the suggestions and for pointing me in the right direction.
I did some further investigation and traced it down to an old customization I had done to var/local/html/Elements/MessageBox. After deleting the file the rich text editor is back again. Best regards, Danny Jonstrup Krøger HEAD OF SUPPORT DIRECT: +45 36 93 82 28 MAIL: d...@altapay.com Pensio is now AltaPay. Visit us at www.altapay.com to read more about it. AltaPay A/S | Gyngemose Parkvej 50 | 2860 Søborg | Denmark Office: +45 70 20 00 56 | Web: www.altapay.com Facebo <http://www.altapay.com/>ok: www.facebook.com/altapay On Tue, Sep 16, 2014 at 4:22 PM, Kevin Falcone <falc...@bestpractical.com> wrote: > On Mon, Sep 15, 2014 at 11:30:12PM +0200, Danny Krøger wrote: > > Today I upgraded our RT installation from 4.2.0 to 4.2.7. Most things are > > working as expected, however for some reason the rich text editor is not > > available anymore. > > New tickets and reply's default to text only. > > Please be more specific about the failure mode. > Do you see a grey box and can't type or do you get a normal box. > What browsers? > > > - Cleared the Mason cache and restarted Apache (I assume this is also > done as > > part of the upgrade, so was more of a try something attempt). > > This is generally the common failure mode. > If you've eliminated RT and browser cache, go looking for local > modifications and plugins that you've made or installed. > > -kevin > > -- > RT Training - Boston, September 9-10 > http://bestpractical.com/training >
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