I change the permissions to 775 then it's able to connect to db and work thanks
On Wed, Jan 14, 2015 at 10:40 PM, Alex Peters <a...@peters.net> wrote: > To be clear, the UNIX permissions of that file are changing almost every > morning? > > What are they changing to in order to cause RT to fail, and what are you > changing them back to? > > On Thu, 15 Jan 2015 3:19 am Lorraine Johnson <rrainey...@gmail.com> wrote: > >> This happens mostly in the mornings when i go to the office, even before >> the day's work starts. >> >> On Wed, Jan 14, 2015 at 1:35 PM, Alex Peters <a...@peters.net> wrote: >> >>> It sounds like something is repeatedly modifying the permission of your >>> RT_SiteConfig.pm file such that RT can't read it. I don't think RT would >>> be doing that. How often is this happening for you? Are you performing >>> any particular steps before this occurs? >>> >>> On Wed, 14 Jan 2015 8:48 pm Lorraine Johnson <rrainey...@gmail.com> >>> wrote: >>> >>>> Hello, >>>> >>>> I have this issue with my RT most often the RT looses connectivity the >>>> RT database and when that happens I have to change the permission of the >>>> file RT_SitecConfig.pm in the /opt/rt4/etc folder. >>>> I want to fix that problem once and for all, please help >>>> >>>> thanks for your attention >>>> >>>> On Tue, Jan 13, 2015 at 11:22 PM, Alex Peters <a...@peters.net> wrote: >>>> >>>>> If I understand you correctly, you need to make your user >>>>> "privileged." Unprivileged users are forced to use the Self Service area. >>>>> >>>>> I don't know what you mean by 'edit "username" to "user"'. Are you >>>>> trying to change the visible wording on the login page? >>>>> >>>>> On Wed, 14 Jan 2015 12:56 am Shahab Sharifzadeh <sshgu...@ymail.com> >>>>> wrote: >>>>> >>>>>> >>>>>> Hi >>>>>> When I change the login page ( for example I want to edit "username" >>>>>> to "user" ) I have a problem, when I want to login to RT with every >>>>>> device >>>>>> I have redirected to selfservice automatically. Please help me that why >>>>>> this happened? >>>>>> Thanks for your attention. >>>>>> >>>>>> >>>> >>