>If I understand you correctly, you need to make your user "privileged." 
>Unprivileged users are forced to use the Self Service area. 

>I don't know what you mean by 'edit "username" to "user"'. Are you trying 
>to change the visible wording on the login page? 

Yes i want to change visible wording on the login page.
i have changed permission RT_SitecConfig.pm (775 & 777) but it doesn't work.
what i have to do?

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