Hi, in short: Is it possible to grant SeeCustomField-rights for one CF dependent on a queue ?
Long: We have some (external, customer) privileged users working with their queue. Also, we have a ticket CF named "Summary". In their queue, the users are able to see/modify this CF. Beside of this, our privileged user can also create tickets in other internal queues. I grant them the ShowTicket-right. Fine. But they have also access/see the Summary-CF from tickets located in our internal queue - this is not fine. Is it possible (for CF Summary) to - grant SeeCustomField-right to our privileged users concerning tickets located in their queue but - not grant SeeCustomField-right to tickets located in other queues? regards Danny
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