I thought this was working... I am running rt 4.2.10
I have a few queues setup. I have the "SelfService" web interface setup. I can login as an Unprivileged user and create a ticket. I can send email and create a ticket. I can not as the unPriv user, SEE my created ticket in self service mode. Unprivileged users can only create tickets in one queue. I have granted "Everyone" all of the "General" rights on the main queue: * Comment on tickets CommentOnTicket * Create tickets CreateTicket * Reply to tickets ReplyToTicket * Sign up as a ticket Requestor or ticket or queue Cc Watch * View custom field values SeeCustomField * View queue SeeQueue * View ticket summaries The wiki "Rights" article was not particularly helpful. I must be missing something trivial. Clue please? Dean...K...
